Terms and conditions
Introduction
These Terms and Conditions and the documents referred to and linked to below (the “Terms”) set out the basis on which the Website operated under the URL (the “Website”) and its related and connected services (collectively, the “Service”) will be provided to you.
Please read these Terms carefully as they constitute a binding legal agreement between you, our Customer (the “Customer”) and the betting operator (“Us”). By opening an Account (the “Account”) and using the Service, you agree to be bound by these Terms, together with any amendments that may be published from time to time.
If anything is unclear to you, please Contact Us using the Contact details below.
General Terms
We reserve the right to change the Terms (including any documents referred to and linked to below) at any time. Where such change is not material, we may not provide prior notice. You will be notified in advance of material changes to the Terms and may be required to reconfirm your acceptance of the updated terms before the changes come into effect. If you object to any such changes, you must immediately stop using the Service and the termination provisions below will apply. Your continued use of the Service indicates your agreement to be bound by such changes. Any bets not settled prior to the coming into effect of the amended Terms will be subject to the previous Terms.
If at any time you have any questions about placing bets or otherwise using the Service, you should refer to these Terms or contact our Customer Service department (Support) at e-mail [email protected]
1 – Your Obligations
1.1 – You agree that by using the Service:
1.1.1 – You are over the age of 18 and can enter into a binding legal agreement with us.
1.1.2 – It is your responsibility to ensure that your use of the Service is legal.
1.1.3 – You are not a resident of the following countries:
1.1.3.1 – United States of America and its territories.
1.1.3.2 – French Republic and its territories.
1.1.3.3 – Netherlands (including Curacao and other countries and territories that are part of the Kingdom of the Netherlands).
1.1.3.4 – Iran.
1.1.3.5 – North Korea.
1.1.3.6 – Singapore.
1.1.3.7 – Albania.
1.1.3.8 – Barbados.
1.1.3.9 – Botswana.
1.1.3.10 – Cambodia.
1.1.3.11 – Jamaica.
1.1.3.12 – Haiti.
1.1.3.13 – Mauritius.
1.1.3.14 – Myanmar (Burma).
1.1.3.15 – Nicaragua.
1.1.3.16 – Pakistan.
1.1.3.17 – Panama.
1.1.3.18 – South Sudan.
1.1.3.19 – Syria.
1.1.3.20 – Yemen.
1.1.3.21 – And any other country that may prohibit the offering of online gambling to its residents or to any person within that country.
1.1.3.22 – In addition to the countries mentioned above, any transaction carried out by countries on the FATF grey list will be monitored.
1.2 – When making deposits on the platforms, you declare that you are the holder of the registered key and that you are duly authorized to use it for financial transactions.
1.3 – You must not, when participating in the Services and/or placing bets, be in a position of actual, potential or perceived conflict of interest in any way.
1.4 – You have never failed to pay or attempted to fail to pay a debt related to a bet.
1.5 – You are acting exclusively on your own behalf as a private individual and not on behalf of another party or for commercial purposes.
1.6 – When placing bets, you may lose some or all of your money deposited with us in accordance with these Terms and you will be fully responsible for any such loss.
1.7 – You must use the Service for legitimate betting purposes only and must not attempt to manipulate any market or element within the Service in bad faith or in a way that negatively affects the integrity of the Service or the platforms.
1.8 – When placing bets on the Service, you must not use any information obtained in violation of any legislation in force.
1.9 – You must make all deposits to the platforms in good faith and not attempt to reverse a payment made or take any action that causes such payment to be reversed by a third party to avoid a legitimately incurred debt.
1.10 – You must act generally in good faith towards Gaming and the Service at all times and for all bets made through the Service.
2 – Registration
2.1 – You agree that by using the Service:
2.1.1 – You join the platform’s Loyalty Program. Participation in the program is governed by specific rules available on the Website.
2.1.2 – In order to protect the integrity of the Service and for other operational reasons, we reserve the right to refuse to accept a registration request from any applicant at our sole discretion and without any obligation to communicate a specific reason.
2.1.3 – Before using the Service, you must personally complete the registration form, as well as read and accept these Terms. In order to start betting on the Service, you will be required to become a verified Customer, which includes going through verification steps. You will be asked to provide valid proof of identity and any other documents that may be considered necessary.
2.1.4 – This includes, but is not limited to, photo identification (copy of passport, driver’s license or national identity card), facial verification and proof of address where requested, listing your name and address as a minimum. We reserve the right to suspend bets or restrict the Account at any time until the necessary information is received. This is a legal requirement and is done in accordance with applicable gaming regulations and anti-money laundering legal requirements.
2.2 – You must provide complete and accurate information about yourself, including a valid first name, last name, address, telephone number and email address, and keep this information up to date to make it complete and accurate.
2.3 – It is your responsibility to keep your Contact details in your Account up to date. Failure to do so may result in you not receiving important notifications and information relating to your Account, including changes we make to these Terms.
2.4 – We identify and communicate with our Customers through their Registered Email Address. It is the Customer’s responsibility to maintain an active and unique Email Account, provide us with the correct email address and inform Gaming of any changes to their email address.
2.5 – Each Customer is fully responsible for maintaining the security of their Registered Email Address to prevent the use of their Registered Email Address by third parties.
2.6 – Gaming shall not be liable for any damages or losses deemed or alleged to result from communications between Gaming and the Customer using the Registered Email Address.
2.7 – Any Customer who does not have an email address accessible by Gaming will have their Account suspended until such an address is provided.
2.8 – We will immediately suspend your Account if we identify that you have intentionally provided false or inaccurate information, and we may also contact the authorities and/or take legal action.
1.1.3.21 – And any other country that may prohibit the offering of online gambling to its residents or to any person within that country.
1.1.3.22 – In addition to the countries mentioned above, any transaction carried out by countries on the FATF grey list will be monitored.
1.2 – When making deposits on the platforms, you declare that you are the holder of the registered key and that you are duly authorized to use it for financial transactions.
1.3 – You must not, when participating in the Services and/or placing bets, be in a position of actual, potential or perceived conflict of interest in any way.
1.4 – You have never failed to pay or attempted to fail to pay a debt related to a bet.
1.5 – You are acting exclusively on your own behalf as a private individual and not on behalf of another party or for commercial purposes.
1.6 – When placing bets, you may lose some or all of your money deposited with us in accordance with these Terms and you will be fully responsible for any such loss.
1.7 – You must use the Service for legitimate betting purposes only and must not attempt to manipulate any market or element within the Service in bad faith or in a way that negatively affects the integrity of the Service or the platforms.
1.8 – When placing bets on the Service, you must not use any information obtained in violation of any legislation in force.
1.9 – You must make all deposits to the platforms in good faith and not attempt to reverse a payment made or take any action that causes such payment to be reversed by a third party to avoid a legitimately incurred debt.
1.10 – You must act generally in good faith towards Gaming and the Service at all times and for all bets made through the Service.
2 – Registration
2.1 – You agree that by using the Service:
2.1.1 – You join the platform’s Loyalty Program. Participation in the program is governed by specific rules available on the Website.
2.1.2 – In order to protect the integrity of the Service and for other operational reasons, we reserve the right to refuse to accept a registration request from any applicant at our sole discretion and without any obligation to communicate a specific reason.
2.1.3 – Before using the Service, you must personally complete the registration form, as well as read and accept these Terms. In order to start betting on the Service, you will be required to become a verified Customer, which includes going through verification steps. You will be asked to provide valid proof of identity and any other documents that may be considered necessary.
2.1.4 – This includes, but is not limited to, photo identification (copy of passport, driver’s license or national identity card), facial verification and proof of address where requested, listing your name and address as a minimum. We reserve the right to suspend bets or restrict the Account at any time until the necessary information is received. This is a legal requirement and is done in accordance with applicable gaming regulations and anti-money laundering legal requirements.
2.2 – You must provide complete and accurate information about yourself, including a valid first name, last name, address, telephone number and email address, and keep this information up to date to make it complete and accurate.
2.4 – We identify and communicate with our Customers through their Registered Email Address. It is the Customer’s responsibility to maintain an active and unique Email Account, provide us with the correct email address and inform Gaming of any changes to their email address.
2.5 – Each Customer is fully responsible for maintaining the security of their Registered Email Address to prevent the use of their Registered Email Address by third parties.
2.6 – Gaming shall not be liable for any damages or losses deemed or alleged to result from communications between Gaming and the Customer using the Registered Email Address.
2.7 – Any Customer who does not have an email address accessible by Gaming will have their Account suspended until such an address is provided.
2.8 – We will immediately suspend your Account if we identify that you have intentionally provided false or inaccurate information, and we may also contact the authorities and/or take legal action.
3 – Restricted Use
3.1 – You must not use the Service:
3.1.1 – If you are under the age of 18 or are not legally able to enter into a binding legal agreement with us.
3.1.2 – To collect nicknames, email addresses and/or other information from other Customers by any means (e.g., sending spam, other types of unsolicited email, unauthorized embedding of, or linking to the Service).
3.1.3 – To disrupt or improperly affect the activities of other Customers or the general operation of the Service.
3.1.4 – To promote unsolicited commercial advertisements, affiliate links and other forms of solicitation which may be removed from the Service without notice.
3.1.5 – In any manner that, in our reasonable opinion, could be considered an attempt to:
(a) deceive the Service or another Customer using the Service; or (b) collude with any other Customer using the Service to gain an unfair advantage.
3.1.6 – To collect our odds or infringe any of our Intellectual Property Rights.
3.1.7 – To engage in any activity that may amount to money laundering, terrorist financing or the proliferation of weapons of mass destruction.
3.1.8 – Or for any illegal activity of any kind.
3.2 – You may not sell or transfer your Account to any third party, nor may you acquire a Player Account from a third party.
3.3 – You may not transfer funds between Player Accounts in any way.
3.4 – We may immediately close your Account with or without written notice if you use the Service for any unauthorized purpose. We may also take legal action against you for doing so in certain circumstances.
3.5 – Types and Methods of Bets:
3.5.1 – The Website offers a variety of types of bets, including sports bets, casino games and other events.
3.5.2 – The specific rules and conditions for each type of bet will be available on the platforms.
3.6 – Early Withdrawal – Cash Out
3.6.1 – The cash out feature allows the user to close a bet before the end of the event, receiving a partial amount based on the current conditions.
3.6.2 The cash out amount will be shown to the user at the time of the request.
4 – Privacy
4.1 – Gaming, committed to transparency and purpose in the processing of data from its users, employees and third parties, has tools and procedures dedicated to the subject.
4.2 – By using Gaming services, the player expressly authorizes the collection, storage and use of their geographic location to improve their experience on the platform. Location collection can occur in real time or periodically, depending on operational needs and permissions granted by the player.
4.3 – Gaming is committed to protecting the privacy of its players, using security measures to ensure that location information is stored and processed in accordance with the current Privacy Policy.
4.4 – The Privacy Policy is an integral part of the contract between Gaming and its users. By accepting the Terms and Conditions, the Account holder confirms that he/she has read and is aware of the items proposed in the Privacy Policy, considering the procedures and guidelines described in the document.
4.5 – For further details regarding the practices related to the collection, use and exchange of information, please consult the Privacy Policy.
4.6 – If you need any information, clarify any doubts or make requests related to privacy, please Contact us through our Privacy Channel. We are available to meet your needs and ensure transparency in the processing of your data.
5 – Your Account
5.1 – By registering a key in your Account, the player authorizes Gaming to automatically register his/her bank account linked to the registered key. The player acknowledges and agrees that the Bank Account linked to the key will be used for financial transactions, including deposits and withdrawals made by him/her, and undertakes to update his/her Bank Account whenever there is a change.
5.2 – We do not offer credit for the use of the Service.
5.3 – We may close or suspend an Account and refund any amounts held, if you are not or if we reasonably believe that you are not complying with these Terms and Conditions, or to ensure the integrity or fairness of the Service, or if we have other reasonable grounds to do so. We may not always be able/need to provide prior notice.
5.4 – We reserve the right to suspend an Account without prior notice and return all funds. Contractual obligations already due will, however, be honored.
5.5 – We reserve the right to refuse, restrict, cancel or limit any bet at any time for any reason, including any bet perceived to be placed fraudulently to circumvent our betting limits and/or our system regulations.
5.6 – If we close or suspend your Account due to non-compliance with these Terms, we may cancel and/or void any of your bets.
5.7 – If any amount is erroneously credited to your Account, it will remain our property and, upon becoming aware of any error, we will notify you and the amount will be withdrawn from your Account.
5.8 – If, for any reason, your Account becomes overdrawn, you will be indebted to us for the excess amount. You must inform us as soon as you become aware of any errors relating to your Account.
6 – Responsible Gaming
6.1 – The Website promotes responsible gaming practices and provides tools to help users control their betting.
6.2 – Customers have the right to self-exclude themselves from Gaming Services. Such requests may be made through the Self-Exclusion section, in the My Profile tab on the brand platforms or received from the Customer’s Registered Email Address and sent to suporte@houarisamer77gmail-com
6.3 – Customers may set limitations on the amount they may bet and lose. Such a request may be made in the Account Limits section, in the My Profile tab on the Gaming brand platforms or sent from the Customer’s Registered Email Address to suporte@houarisamer77gmail-com
6.4 – The implementation and increase of limits will be processed diligently, however, any request for removal or reduction of limitations through support will be made after a cooling-off period of 24 (twenty-four) hours after its request.
6.5 – In line with best practices for promoting responsible gaming, Gaming adopts preventive measures to prevent its Customers from developing compulsive behaviors. Therefore, Gaming reserves the right to monitor the betting profile of its Customers and, if changes in the profile are identified that may indicate compulsive behaviors or behaviors characteristic of pathological gambling disorders, it will temporarily block their profile and contact them to obtain additional information, as well as provide them with guidance regarding the risks and how to obtain help. The profile will be unblocked after clarification and if it is identified that such risks are low or non-existent.
6.6 – If you wish to close your Account with us, send a request via your Registered Email Address to suporte@houarisamer77gmail-com
7 – Depositing Funds
7.1. You may deposit funds into your Account in the local currency. Other payment methods such as debit/credit cards or traditional bank transfers, nor any currency other than BRL, are not accepted.
7.2 – Your funds are deposited and held in your Account. We are not a financial institution and you will not be entitled to any income on outstanding Account balances.
7.3 – Funds originated by illicit means should not be deposited with us.
8 – Withdrawal of Funds
8.1 – You may withdraw any or all of your Account Balance within the maximum transaction limits shown on the Website. Please note that fees may apply.
8.2 – All withdrawals will be made in the currency of your Account, unless otherwise specified by us.
8.3 – We reserve the right to request documentation for identity verification purposes before granting any withdrawal from your Account. We also reserve the right to request such documentation at any time during the period of your relationship with us. The Account will only be activated after successful verification.
8.4 – All withdrawals must be made to the registered metod, which in turn must be under the Player’s own ownership.
8.5 – If you wish to withdraw funds but your Account is inaccessible, inactive, blocked or closed, please Contact our Customer Service Department by email at suportelightgrey-goat-509774.hostingersite.com
9 – Transactions and Banks for Payment
9.1 – You are fully responsible for paying all amounts due to Us. You must make all payments in good faith and not attempt to reverse a payment made or take any action that causes such payment to be reversed by a third party in order to avoid a legitimately incurred liability. You will reimburse Us for any chargebacks, denial or reversal of payment that you make and any loss suffered by Gaming as a consequence thereof. We reserve the right to also impose an administration fee for any chargeback, denial or reversal of a payment made by you.
9.2 – We reserve the right to use merchant banks to process payments made by the Customer, and you agree to be bound by their rules, provided that they are disclosed to you and do not conflict with these Terms.
9.3 – All transactions made on our Site are checked to prevent money laundering or terrorist financing activities. Suspicious transactions will be reported to the relevant authority according to the jurisdiction governing the transaction.
10 – Errors
10.1 – In the event of an error or malfunction of our system or processes, all bets will be void. You are obliged to inform us immediately upon becoming aware of any error in the Service. In the event of communication or system errors, bugs or viruses occurring in connection with the Service and/or payments made to you, as a result of a defect or failure in the Service, we shall not be liable for any direct or indirect costs, expenses, losses or claims resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
10.2 – In the event of a casino system malfunction or disconnection issues, all bets will be void. In the event of such an error or any system failure or game error resulting in an error in the calculation of odds, charges, fees, rake, bonuses or payouts, or any applicable currency conversion, or other casino system malfunction (the “Casino Error”), we reserve the right to declare null and void any bets or games that were the subject of such Casino Error and to withdraw any funds from your Account relating to the relevant bets or games.
10.3 – We do our utmost to ensure that we do not make any errors in publishing lines. However, if as a result of human error or system issues, a bet is accepted at odds that are: materially different to those available in the general market when the bet was placed; or clearly incorrect given the chance of the event occurring at the time the bet was placed, then we reserve the right to cancel or void that bet, or cancel or void a bet placed after an event has started.
10.4 – We are entitled to recover from you any overpayment and adjust your Account to correct any error. An example of such an error would be where a price is incorrect or where we have entered an event result incorrectly. If there are insufficient funds in your Account, we may require you to pay us the outstanding amount relating to any erroneous bets or games. Accordingly, we reserve the right to cancel, reduce or exclude any outstanding bets, whether placed with funds resulting from the error or not.
11 – General Rules
11.1 – If a sport-specific rule contradicts a general rule, then the general rule will not apply.
11.2 – The winner of an event will be determined on the event settlement date and we do not recognise disputed or reversed decisions for betting purposes. The outcome of an event suspended after the start of the competition will be decided in accordance with the betting rules specified for that sport by Gaming.
11.3 – All published results will be final after 72 (seventy-two) hours and no queries will be accepted after that period. Within 72 (seventy-two) hours after the publication of the results, the company will only correct/adjust the results due to human error, system error or errors made by the reference results source.
11.4 – Minimum and maximum bet amounts on all sporting events will be determined by Gaming and are subject to change without prior notice. We also reserve the right to adjust limits on individual Accounts.
11.5 – Customers are solely responsible for their own Account transactions. Please ensure that you review your bets for any errors before submitting them. Once a transaction is complete, it cannot be changed. We are not responsible for missing or duplicate bets placed by the Customer and will not accept any claims for discrepancies due to a bet being missing or duplicated. Customers can review their transactions in the My Account section of the Website after each session to ensure that all requested bets have been accepted.
11.6 – For a bet to have action on any competitor named in a Yes/No Proposition, the competitor must enter and compete in the event.
11.7 – A game/match will have action regardless of the League Heading associated with the fixture. For example, two teams from the same League are playing in a Cup competition. If the fixture is incorrectly placed in the League offering, the game/match will still have action as long as the fixture is correct. In other words, a fixture will have action as long as both teams are correct and regardless of the League Heading it is placed under on our Website.
11.8 – If an event is not held on the same date as announced by the governing body, then all bets on the event will have no action. If an event is published by the platforms with an incorrect date, all bets will have action based on the date announced by the governing body.
11.9 – Gaming reserves the right to remove events, markets and any other product from the Website, as well as the right to restrict access to the casino to any player without prior notice.
11.10 – In all futures bets (e.g. season total wins, Super Bowl winner etc.), the winner as determined by the Governing Body will also be declared the winner for betting purposes, except where the minimum number of games required for the future to have “action” has not been completed.
12 – Communications and Notices
12.1 – All communications and notices to be given under these Terms by you to Gaming must be sent to [email protected]. or the Customer Service Channels available on the platforms.
12.2 – All communications and notices to be given under these Terms from Gaming to you, must, unless otherwise provided in these Terms, be published on the Website and/or sent to the Registered Email Address. The method of such communication will be at our sole and exclusive discretion.
12.3 – All communications and notices to be given under these Terms by the Customer or Gaming must be in writing in the Portuguese language. Where the Service is not operated by Gaming, all communications must be given to and from the Email Address Registered in your Account.
13 – Matters Outside Our Control
13.1 – We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure, whether natural or human, which can be foreseen but which could reasonably be considered to be outside our control, despite our taking reasonable precautionary measures.
13.2 – In the same way, the following cannot be prevented, for example: natural phenomena, such as storms, hurricanes, lightning, etc., human events such as wars, revolutions, pandemic diseases, commercial or labor disputes; lack of energy; act, failure or omission of any government or authority; obstruction or failure of telecommunications services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage you may suffer. In such event, we reserve the right to cancel or suspend the Service without incurring any liability.
14 – Liability
14.2 – To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (whether direct or indirect) you may suffer if we fail to perform our obligations under these Terms, unless we have breached any duty imposed by law, in which case we will not be liable to you if such failure is attributable to:
14.1.1 – Your own fault;
14.1.2 – A third party unrelated to our performance of these terms (for example, problems due to communications network performance, congestion and connectivity or the performance of your computer equipment); or
14.1.3 – Any other events that Gaming and its suppliers could have foreseen or avoided, even if We or they had taken reasonable care. As this service is for consumer use only, we will not be liable for any commercial losses of any kind.
14.1.4 – The value of the bets and/or wagers you have placed via your Account in relation to the bet or product giving rise to the relevant liability.
14.2 – We strongly recommend that you:
14.2.1 – Take care to check the suitability and compatibility of the Service with your own computer equipment before using it; and
14.2.2 – Take reasonable precautions to protect yourself against harmful programs or devices, including installing anti-virus software.
15 – Gambling by Minors
15.1 – It is strictly forbidden for minors under 18 (eighteen) years of age to participate in any type of bet placed on the platform. If any attempt to register or use the services by a minor is identified, the Account will be immediately suspended and the resources blocked.
15.2 – Se houver suspeita de que um menor esteja utilizando a Conta de terceiros para apostar, a Gaming conduzirá uma investigação e poderá adotar as medidas cabíveis, incluindo, mas não se limitando ao bloqueio da Conta envolvida e a comunicação às autoridades competentes.
16 – Fraud
16.1 – The Uniform Resource Locator (URL) is our property and no unauthorized use of the URL is permitted on another Website or digital platform without our prior written consent.
16.2 – As between Gaming and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the “Systems”), as well as our odds.
16.3 – You must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and
16.3.1 – When you select a nickname for your Account, we reserve the right to remove or reclaim it if we believe it is inappropriate and/or in breach of law.
16.4 – You may not use our URL, trademarks, trade names and/or trade dress, logos (the “Marks”) and/or our odds in connection with any product or service that is not ours, that is in any way likely to cause confusion among Customers or the public, or that is in any way disparaging of our company.
16.5 – Except as expressly provided in these Terms, Gaming and our licensors do not grant you any express or implied right, license, title or interest in the Systems
or the Marks and all such rights, license, title and interest are specifically retained by and to our licensors.
16.6 – You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
17 – Your License
17.1 – Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, non-sublicensable license to access and use the Service solely for your personal, non-commercial purposes. Our license to you terminates if our agreement with you under these Terms terminates.
17.2 – Except with respect to your own content, you may not, under any circumstances, modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other way exploit, the Service and/or any of the content therein or the software contained therein, except as expressly permitted in these Terms or otherwise on the Site. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data, or published in any way, including, for example, screen or database scraping and any other activity designed to collect, store, reorganize or manipulate such information or content.
17.3 – Any failure by you to comply with this Clause may also be a violation of our or third parties’ intellectual property rights and other proprietary rights, which may subject you to civil and/or criminal liability.
18 – Your Conduct and Safety
18.1 – We would like you to enjoy the Service. However, for your protection and that of all Customers, the posting of any content on the Service, as well as conduct in connection with the Service and/or the Service, that is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behavior”). If you engage in Prohibited Behavior, or if we determine in our sole discretion that you are engaging in Prohibited Behavior, your Player Account and/or your access to or use of the Service may be terminated immediately without prior notice.
18.2 – Legal action may be taken against you by another Customer, another third party, law enforcement authorities and/or Gaming due to your engaging in Prohibited Behavior.
18.3 – Prohibited Behavior includes, but is not limited to, accessing or using the Service to:
18.3.1 – Promote or share information that you know to be false, misleading or illegal.
18.3.2 – Conduct any illegal or criminal activity, such as, but not limited to, any activity that promotes or furthers any criminal activity or enterprise, provides instructional information on the manufacture or purchase of weapons, violates the privacy or other rights of another Customer or any other third party, or creates or spreads computer viruses, among other offenses.
18.3.3 – Harm minors in any way.
18.3.4 – Transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, racially or ethnically harassing or otherwise objectionable.
18.3.5 – Transmit or make available any content that you do not have a right to make available under any law or under contractual or fiduciary relationships, including, without limitation, any content that infringes the copyrights, trademarks or other intellectual property and proprietary rights of any third party.
18.3.6 – Transmit or make available any content or material that contains any software viruses or other computer code, or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other Website, computer software or hardware.
18.3.7 – Interfere with, disrupt or reverse engineer the Service in any way, including, without limitation, intercepting, emulating or redirecting the communication protocols used by Gaming, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service.
18.3.8 – Retrieve or index any information from the Service using any robot or other automated mechanism.
18.3.9 – Engage in any activity or action that, in our sole discretion, results in or may result in another Customer being defrauded or deceived.
18.3.10 – Transmit or make available any unsolicited or unauthorized advertising or mass mailings, such as, but not limited to, spam, instant messaging, “spam”, chain letters, pyramid schemes or other forms of solicitation.
18.3.11 – Create Player Accounts by automated means or under false or fraudulent pretenses.
18.3.12 – Impersonate another Customer or any other third party, or
18.3.13 – Any other act or thing that we reasonably consider to be contrary to our business principles.
18.3.14 – The above list of Prohibited Behaviors is not exhaustive and may be modified by Gaming at any time or from time to time. If you become aware of misuse of the Service by another Customer or any other person, please Contact Us through the “Support Channels” section of the Website. We reserve the right to investigate and take any action that we, in our sole discretion, deem appropriate or necessary under the circumstances, including, without limitation, deleting the Customer’s postings from the Service and/or terminating their Account, and taking any action against any Customer or third party who directly or indirectly, or knowingly permits any third party to engage directly or indirectly in Prohibited Behavior, with or without prior notice to such Customer or third party.
19 – Links to Other Websites
19.1 – The Service may contain links to third party Websites that are not maintained by Gaming, or related to the brands, over which we have no control.
19.2 – Links to such Sites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by Gaming. Links to such Sites do not imply any endorsement of the linked Sites or their content or their owners. We have no control over or responsibility for the availability or the accuracy, completeness, accessibility and usefulness of such Sites. Therefore, when accessing such Sites, we recommend that you take the usual precautions when visiting a new Site, including reviewing its privacy policy and terms of use.
20 – Complaints
20.1 – If you have any concerns or questions about these Terms, you should contact our Customer Service Department by email at [email protected]
20.2 – Notwithstanding the foregoing, we shall have no liability to you or any third party for responding to or taking action in relation to any complaint we receive.
20.3 – Any Customer of the Service who has concerns or questions about these Terms in relation to the settlement of any amount should Contact our Customer Services Department [email protected] using their Registered Email Address.
20.4 – If a Customer is not satisfied with the way in which a bet has been settled, the Customer should provide details of their complaint to our Customer Services Department by email to [email protected] We will endeavour to respond to queries of this type within a few days and in any event we aim to respond to all such queries within 28 (twenty eight) days of receipt.
20.5 – Complaints must be submitted within 3 (three) days from the date on which the bet in question was settled. No complaints will be honoured after this period. The Customer is solely responsible for their transactions on the Account. Complaints should be sent to [email protected] and should be sent from the Customer’s Registered Email Address.
20.6 – In the event of a dispute arising between you and Gaming, our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.
20.7 – The Customer has the right to lodge a complaint with one of our licensing bodies if all efforts to resolve a dispute to the Customer’s satisfaction have failed.
20.8 – Customers who are receiving service from Gaming should contact the Prizes and Betting Secretariat.
21 – Assignment
21.1 – These Terms and any rights or obligations provided for herein may not be assigned by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, assign all or any part of our rights and obligations hereunder to any third party, provided that such third party is capable of providing a service of substantially similar quality to the Service, by giving you written notice of this on the Service.
22 – Severability
22.1 – In the event that any provision of these Terms is held by any competent authority to be unenforceable or invalid, the relevant provision will be modified to enable it to be enforced in accordance with the intent of the original text to the greatest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms will not be affected.
23 – Breach of These Terms
23.1 – Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide the Service, in either case without notice, if in our reasonable opinion you breach any material term of these Terms. However, any notice of such action will be promptly given to you.
24 – Governing Law and Jurisdiction.
24.1 – The laws of the Service operated.
25 – General Provisions
25.1 – Duration of the Agreement.
These Terms will remain in full force and effect while you access or use the Service or are a Customer of Gaming and its brands. These Terms will survive termination of the Player Account for any reason.
25.2 – Gender.
Words that imply the singular number shall include the plural and vice versa, words that imply the masculine gender shall include the feminine and neuter genders and vice versa, and words that imply persons shall include individuals, partnerships, associations, trusts, unincorporated organizations and corporations.
25.3 – Waiver.
No waiver by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms will be effective against, or binding on,Gaming unless made in writing and duly signed, and, unless otherwise provided in the written waiver, will be limited to the specific breach waived. Our failure to enforce at any time any term or condition of these Terms will not be construed as a waiver of such provision or of Our right to enforce such provision at any other time.
25.4 – Titles.
The division of these Terms into paragraphs and subparagraphs and the insertion of headings are for convenience of reference only and will not affect or be used in the construction or interpretation of these Terms. The terms “these Terms”, “herein”, “herein” and similar expressions refer to these Terms and not to any specific paragraph or subparagraph or other part hereof and include any supplemental agreement. Unless the subject matter or context is inconsistent therewith, references herein to paragraphs and subparagraphs refer to paragraphs and subparagraphs of these Terms.
25.5 – Recognition.
By accessing or using the Service hereinafter, you acknowledge that you have read, understood and agreed to each and every paragraph of these Terms. As a result, you irrevocably waive any future argument, claim, demand or proceeding to the contrary as contained in these Terms.
25.6 – Language.
In the event of a discrepancy between the English version of these rules and any other version in another language, the Portuguese version will be considered correct.
25.7 – Entire Agreement.
These Terms constitute the entire agreement between you and Gaming with respect to your access to and use of the Service and supersede all other prior agreements and communications, whether oral or written, with respect to the subject matter hereof.
26 – Betting Operator Rules
26.1 – Any questions related to the products offered must be sent by email to: suporte@10xRate Full casino rules can be accessed within the casino games.
26.2 – This operator has implemented policies and scripts on its platform that ensure the following:
